Responsible Gaming at Del Oro

Every player who joins Del Oro must be 19 years of age or older. This is a hard requirement, not a suggestion, and it applies regardless of which province you're playing from. We verify age and identity before any withdrawal is processed, and accounts that don't meet this bar are closed. If you're helping a younger family member set up their own entertainment budget, casino play is not the place to start.

Deposit Limits: Set Your Own Ceiling

From your account settings, you can set daily, weekly or monthly deposit limits in CAD. Once set, a limit can be lowered immediately, but raising it or removing it entirely triggers a cooling-off period, usually 24 to 48 hours, before the change takes effect. That delay is deliberate. It gives you a pause between impulse and action, which is exactly when a limit is most useful.

We recommend setting a limit the same week you open your account, before your first Interac e-Transfer deposit, rather than waiting until a session feels like it's getting away from you. Think of it as budgeting for a night out: decide the number before you sit down, not during.

Reality Checks

You can turn on reality check pop-ups that interrupt play every 30, 60 or 90 minutes to show elapsed session time and net win or loss. It's a small nudge, but it works because it breaks the trance-like state that long sessions on slots or live tables can create. Turn it on in your account preferences and adjust the interval any time.

Self-Exclusion Options

If you need a full break, Del Oro offers self-exclusion periods of 24 hours, 7 days, 30 days or longer. During self-exclusion, your account is locked, promotional emails stop, and you cannot log in or deposit even if you change your mind mid-period. This is a firm lock, not a suggestion, because willpower shouldn't be the only thing standing between you and a login screen at 2 a.m.

For a longer-term or permanent exclusion, contact our support team directly and it will be actioned without requiring justification or a lengthy back-and-forth.

ConnexOntario: Free, Confidential Support

If gambling has stopped feeling like entertainment, ConnexOntario offers free, confidential support to people across Canada, not just Ontario residents, 24 hours a day. You can reach them at 1-866-531-2600 or through https://www.connexontario.ca/. They can talk through what's happening, connect you with local counselling and treatment services, and they don't require you to have a Del Oro account or any account at all to call.

This is worth saying plainly: no single national regulator licenses or oversees online gambling for every player across Canada outside Ontario. If a provincial body applies where you live, its site is a good second stop for local resources. ConnexOntario remains the direct, practical number to call when you need to talk to someone now.

Signs Worth Paying Attention To

• Chasing losses by increasing bet size to try to win back money quickly
• Spending more time or money than planned, session after session
• Borrowing money or using bill money to fund deposits
• Hiding play from a partner, roommate or family member
• Feeling irritable or anxious when you try to cut back

None of these on their own mean there's a serious problem, but a pattern of two or three is worth a phone call to ConnexOntario, or a self-exclusion period while you take stock. There's no downside to checking in early.

A Note on Bonuses and Pace of Play

Our welcome package and ongoing promotions are built to add value to sessions you'd already planned, not to extend a session past where you meant to stop. Wagering requirements and eligible games are shown in full at sign-up, T&Cs apply, and none of it changes the deposit limits or self-exclusion tools you've set. A bonus never overrides a lock you've placed on your own account.

Related reading: see our Bonus page for current welcome terms, Payments for how Interac e-Transfer deposits and withdrawals work, and VIP for how loyalty tracking functions alongside these tools. Ready to set your limits before you play? Head to Register and configure them in the first few minutes of setting up your account.