How Del Oro Protects Your Data and Your Money

What We Collect and Why

When you open a Del Oro account, we ask for the basics: your full name, date of birth, email, mobile number and residential address. We need this to confirm you're 19 or older, to keep your CAD balance tied to the right person, and to meet standard anti-fraud checks used across the Canadian online gambling industry. We also collect gameplay data, such as which slots or live tables you visit, session length and device type, so the lounge runs smoothly on both desktop and mobile.

None of this information is collected for curiosity. Identity checks exist to protect you as much as us: they stop someone else from accessing your account, and they let us release withdrawals faster once you're verified.

Payment Information: How It's Handled

Del Oro supports Interac e-Transfer, Visa, Mastercard, Bitcoin, Ethereum, Tether (USDT) and MuchBetter. We do not store your full card number or your Interac banking credentials on our own servers. Card and e-Transfer transactions run through payment processors that use encryption in line with standard industry practice (commonly referenced as PCI DSS for card data). Crypto deposits are matched to your account via a unique wallet address generated per transaction, not by us holding your private keys.

What we do retain is a transaction record: amount, date, method and status. That record is kept for accounting, dispute resolution and the kind of audit trail Canadian financial and gambling oversight expects from any operator handling real money.

Encryption and Storage

Data in transit between your browser and our servers is encrypted using standard TLS protocols, the same baseline used by Canadian banks for online banking. Stored data sits behind access controls limited to staff who need it for support, compliance or payment processing. We don't sell player data to third-party marketers. Where we share information, it's with payment processors, identity verification providers and, where legally required, regulatory or law enforcement bodies.

How Long We Keep Records

Account and transaction records are kept for as long as your account is active, plus a retention period afterward to meet standard financial record-keeping practice. If you close your account, some data may still be held for a limited time to satisfy legal and accounting obligations before it's deleted or anonymized.

Your Rights as a Del Oro Player

• Request a copy of the personal data we hold on your account
• Ask us to correct inaccurate details, such as an old address or misspelled name
• Request account closure and deletion of data we're not legally required to retain
• Withdraw marketing consent at any time without affecting your ability to play
• Ask how a specific piece of your data is used, and get a plain answer from support

To exercise any of these, contact our support team through the site. We aim to respond within a reasonable timeframe and may need to verify your identity first, purely to stop someone else requesting changes to your account.

Cookies and Session Data

Del Oro uses cookies to keep you logged in, remember your CAD balance display preferences, and understand which games and promotions are actually being used so we can keep the lounge relevant. You can clear or block cookies through your browser settings, though some features, like staying signed in between sessions, may stop working properly if you do.

Who Is Responsible for Your Data

The registered company name responsible for operating Del Oro and processing player data is published in the site footer. Please confirm the current legal entity and its contact details there rather than assuming they're listed on this page. No single national regulator oversees online gambling for players across Canada outside Ontario; where a provincial or federal body applies to your situation, we'd encourage you to check its guidance directly.

Related Pages

For more on how money moves in and out of your account, see Payments. If you're setting up your account for the first time, our Terms page covers the rules of play, and Responsible Gaming covers tools for staying in control. Ready to get started? Register here.